Learning Objective: Students will be able to identify escalations, apply strategies for …
Learning Objective: Students will be able to identify escalations, apply strategies for dealing with an escalated student, employ methods such as DEFUSE to the conversation, and adequately follow the escalation pathway route provided by the University.This training module will explain what a true escalation is, how to DEFUSE an escalated customer/student, and provide a step-by-step escalation pathway for academic and finance advisors to follow when they get a call with an escalated student. Additionally, key tips will be given to the viewers on things to remember while on a call with an escalated student. Tips such as how to keep calm, listen, set the pace, and empathize with the student are included in detail.
This 7-week lesson plan is designed for use in clinical nursing courses. …
This 7-week lesson plan is designed for use in clinical nursing courses. It is designed specifically for use by Nursing faculty teaching in the absence of state required patient facing clinical opportunity due to COVID restrictions. The lesson plan describes pedagogical techniques and provides video and education OER resources designed to help support the development of empathetic communication skills over 7 weeks. Refection and video debriefing techniques will be employed. Role play will culminate in the group presentation project of a brief video modeling effective therapeutic empathetic communication.
In the Continuous Improvement advanced Experience, students will explore concepts, skills and …
In the Continuous Improvement advanced Experience, students will explore concepts, skills and tools that support improvement in themselves, their peers, and their workplaces. This unit is comprised of content derived from competencies associated with the Technical Skills Grounded in Academics Essential Elements of the SkillsUSA Framework
This book is part of the college course BUS 104 Business Communication …
This book is part of the college course BUS 104 Business Communication currently offered at Saddleback College in Mission Viejo, CA and taught by Dr. Scot Trodick. This book can be viewed along with original business communication content and activities which can be accessed by enrolling in BUS 104 Business Communication offered at Saddleback College in Mission Viejo, CA and taught by Dr. Scot Trodick. Material from this course is not included in this open educational resource. Enrolling in the course BUS 104 Business Communication at Saddleback College will provide full access to all materials and activities or the content can be obtained directly from Bishop Publishing.
This book is part of the college course BUS 105 Social Media …
This book is part of the college course BUS 105 Social Media Marketing currently offered at Saddleback College in Mission Viejo, CA and taught by Dr. Scot Trodick. This book can be viewed along with original social media marketing content which can be accessed by enrolling in BUS 105 Social Media Marketing offered at Saddleback College in Mission Viejo, CA and taught by Dr. Scot Trodick. Material from this course is not included in this open educational resource. Enrolling in the course BUS 105 Social Media Marketing at Saddleback College will provide full access to all materials or the content can be obtained directly from Bishop Publishing.
Business CommunicationsCourse DescriptionSolving business problems through effective oral and written communications. Letter …
Business CommunicationsCourse DescriptionSolving business problems through effective oral and written communications. Letter forms and methods of writing business Creating functional letters related to inquiry response, good will, sales, credit, and adjustment and collection. Pre/Co-requisite: ENG 102. General Education: Options. Special Requirement: Intensive Writing/Critical Inquiry. Three lecture.Course GoalsTo provide students with communication skills for the workplace necessary to generate and organize ideas, draft and revise various business and technical documents.
In this activity, students will have the opportunity to get to know …
In this activity, students will have the opportunity to get to know each other and their lab assistant by sharing summer experiences in a casual setting. Students will share their preferences and express reasons for their preferences as well. Students will also practice describing vacations.
Public speaking—and especially impromptu speaking—often ranks among adults’ top fears. Impromptu speaking …
Public speaking—and especially impromptu speaking—often ranks among adults’ top fears. Impromptu speaking with Bananagrams is one way I attempt to “lower the stakes” of on-the-fly speaking. To start this activity, students are placed into groups to practice first with a smaller audience. Everyone in the group draws a random Bananagrams letter tile. Using whatever word comes to mind first (a noun, verb, or adjective), they must give an impromptu speech to their small group, inspired by that single letter. Each round adds more letters until students can form a 5-letter word. As the letters change, the topics change. After practicing in this way, groups rejoin the entire class, starting fresh with a new letter tile. This activity can be expanded in many ways, thanks to the tiles, which make this activity flexible and adaptable. Ultimately, this activity aims to make students more comfortable with impromptu speaking; the single letter gives them some control over the impromptu topic before moving on to a fully written prompt.
Public affairs writing is the term used for publications written with the …
Public affairs writing is the term used for publications written with the need of expressing opinions, ideas or concerns to a targeted audience. It is also used simply as a source of informing. Some common forms of public affairs writing include letters to the newspaper editor, letters to the government official, or e-mails and blogs. The content is written with the goal to inform or persuade the audience.
Information Literacy for Journalism, Public Relations, Advertising and Marketing Students Short Description: …
Information Literacy for Journalism, Public Relations, Advertising and Marketing Students
Short Description: This book teaches college-level journalism and strategic communication students to become information experts. If you use or adapt this book in your classroom please let us know, and tell us about your experience.
Word Count: 94398
(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)
This guide walks you through the "Be Internet Awesome" Digital Citizenship games …
This guide walks you through the "Be Internet Awesome" Digital Citizenship games and curriculum created by Google for grades 2-6 (although older students might also enjoy the games). The games are extremely engaging and can be played on their own--or accompanied by their corresponding lessons. The lesson plans provide everything educators need to begin teaching this content in their classrooms
A reference for writing and self-publishing an open textbook Word Count: 5735 …
A reference for writing and self-publishing an open textbook
Word Count: 5735
(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)
Becoming the Next Bill Nye is about using video production techniques to …
Becoming the Next Bill Nye is about using video production techniques to develop your ability to engagingly convey your passions for science, technology, engineering, and / or math. You'll have the opportunity to script and on-screen host 5-minute YouTube science, technology, engineering, and / or math-related shows to inspire youth to consider a future in science.
Short Description: This book was developed by one section of the University …
Short Description: This book was developed by one section of the University of Baltimore spring 2020 Composition and Research (WRIT 300) course for Merrick School of Business (MSB) students. This book is designed to take business students beyond the standard requirements for the class. In addition to exploring rhetorical analysis of discourse community genres, the students developed essays to guide future learners through the development of specific genres used in business-related discourse communities. The hard work and enduring patience of the spring 2020 students has culminated in this publication, "Been There, Done That: The Business Student’s Guide to Rhetorical Analysis & Discourse Communities." The book includes guidance for future WRIT 300 MSB students a guide to success – from a college student’s point of view.
Word Count: 8354
(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)
In this assignment, students create a blog in Wordpress following instructions. Each …
In this assignment, students create a blog in Wordpress following instructions. Each week, each student will create a blog. Also, each week a couple of student blogs will be demonstrated in class and peer-reviewed using the assessment rubric included. After peer review, the instructor will re-examine the completed peer reviews in an attempt to provide calibration and give additional expert feedback. At this point, the student will receive both peer as well as instructor feedback and have the opportunity to resubmit the work prior to beginning the final project. This provides the opportunity for the student to earn a better grade as well as have a component of the final project prepared.
No restrictions on your remixing, redistributing, or making derivative works. Give credit to the author, as required.
Your remixing, redistributing, or making derivatives works comes with some restrictions, including how it is shared.
Your redistributing comes with some restrictions. Do not remix or make derivative works.
Most restrictive license type. Prohibits most uses, sharing, and any changes.
Copyrighted materials, available under Fair Use and the TEACH Act for US-based educators, or other custom arrangements. Go to the resource provider to see their individual restrictions.
