Word Count: 222741

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Communication in the Real World: An Introduction to Communication Studies overviews the time-tested conceptual foundations of the field, while incorporating the latest research and cutting-edge applications of these basics. Each chapter will include timely, concrete, and real-life examples of communication concepts in action. A key feature of this book is the integration of content regarding diversity and organizational communication in each chapter through examples and/or discrete sub-sections. Discussions of diversity are not relegated to feature boxes. Also integrated into the content are examples that are inclusive in terms of race, gender, sexuality, ability, age, marital status, religion, and other diverse identity characteristics.

This textbook is targeted for Introduction to Human Communication courses that introduce students to the study of Communication. The underlying organization addressed the importance of students to be able to answer the question, “What is Communication Study?” in a way that captures the field of Communication appropriately, as well as an important discipline across colleges and universities.

Short Description:
Communication in the Real World: An Introduction to Communication Studies overviews the time-tested conceptual foundations of the field, while incorporating the latest research and cutting-edge applications of these basics. Each chapter will include timely, concrete, and real-life examples of communication concepts in action. NewPara https://doi.org/10.24926/8668.0401 ISBN: 978-1-946135-07-0

Long Description:
Communication in the Real World: An Introduction to Communication Studies overviews the time-tested conceptual foundations of the field, while incorporating the latest research and cutting-edge applications of these basics. Each chapter will include timely, concrete, and real-life examples of communication concepts in action.

A key feature of this book is the integration of content regarding diversity and organizational communication in each chapter through examples and/or discrete sub-sections. Discussions of diversity are not relegated to feature boxes. Also integrated into the content are examples that are inclusive in terms of race, gender, sexuality, ability, age, marital status, religion, and other diverse identity characteristics.

Word Count: 328048

ISBN: 978-1-946135-07-0

(Note: This resource's metadata has been created automatically as part of a bulk import process by reformatting and/or combining the information that the author initially provided. As a result, there may be errors in formatting.)

In the case study, you are introduced to a small group of six (6) people. Concepts covered include; stages of small group communication, transactional communication model, benefits of small groups, goal setting, roles and responsibilities, benefits of equity within the group, personality types, collaboration, time management, and agenda-setting.

Intercultural communication is the study and practice of communication across cultural contexts. It applies equally to domestic cultural differences such as ethnicity and gender and to international differences such as those associated with nationality or world region. Intercultural communication is an approach to relations among members of these groups that focuses on the recognition and respect of cultural differences, seeks the goal of mutual adaptation leading to biculturalism rather than simple assimilation, and supports the development of intercultural sensitivity on the part of individuals and organizations to enable empathic understanding and competent coordination of action across cultural differences.

Intercultural Communication examines culture as a variable in interpersonal and collective communication. It explores the opportunities and problems arising from similarities and differences in communication patterns, processes, and codes among various cultural groups. It explores cultural universals, social categorization, stereotyping and discrimination, with a focus on topics including race, ethnicity, social class, religion, gender and sexuality as they relate to communication.

This course introduces you to the conceptual issues and practical implications of interpersonal communication. The course is designed to provide a holistic and self-contained, although not comprehensive, introduction to the study and practice of communication within interpersonal encounters. In addition, this course focuses specifically on understanding and improving how we communicate in personal relationships including familial, friendship, work and romantic contexts. The guiding instructional philosophy of the course is that learning entails active engagement with and feedback about the targeted skill.

COMM 800

Short Description:
Demonstrate an understanding of key topics and concepts, including communication networks, media management, organizational culture and climate, intercultural communication, meetings management, ethical communication, assessing communication quality, and crisis communication – and the impact of social technologies.

Long Description:
This course will examine fundamental principles and theories of organizational communication. Students will analyze the effects of communication on organizational quality; discuss specific skill sets necessary for effective internal communication; analyze methods of managing information; discuss the value and methods used to create organizational networks; and study the influence of organizational culture on organizational communication. Crisis communication, intercultural communication, and communication assessment will be introduced.

Word Count: 31790

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A Mindful Approach Abridged

Short Description:
Return to milneopentextbooks.org to download PDF and other versions of this textNewParaInterpersonal Communication: A Mindful Approach to Relationships helps readers examine their own one-on-one communicative interactions using a mindfulness lens. The writing team of Jason S. Wrench, Narissra M. Punyanunt-Carter, and Katherine Thweatt incorporates the latest communication theory and research to help students navigate everyday interpersonal interactions. The 14 chapters in this book cover topics typically taught in an undergraduate interpersonal communication course: family interactions, interpersonal dynamics, language, listening, nonverbal communication, and romantic relationships, as well as exploring emerging areas such as self-compassion, body positivity, friendships, and “the dark side”. The writing takes on a purposefully informal tone to engage readers. Each chapter is broken into different sections that have unique instructional outcomes, key takeaways, and exercises, and concludes with real-world case studies and sample quiz questions. Also included is an extensive glossary with over 350 definitions.

Long Description:
Interpersonal Communication: A Mindful Approach to Relationships helps readers examine their own one-on-one communicative interactions using a mindfulness lens. The writing team of Jason S. Wrench, Narissra M. Punyanunt-Carter, and Katherine Thweatt incorporates the latest communication theory and research to help students navigate everyday interpersonal interactions. The 14 chapters in this book cover topics typically taught in an undergraduate interpersonal communication course: family interactions, interpersonal dynamics, language, listening, nonverbal communication, and romantic relationships, as well as exploring emerging areas such as self-compassion, body positivity, friendships, and “the dark side”. The writing takes on a purposefully informal tone to engage readers. Each chapter is broken into different sections that have unique instructional outcomes, key takeaways, and exercises, and concludes with real-world case studies and sample quiz questions. Also included is an extensive glossary with over 350 definitions.

Word Count: 210575

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

A Mindful Approach to Relationships

Short Description:
Interpersonal Communication: A Mindful Approach to Relationships helps readers examine their own one-on-one communicative interactions using a mindfulness lens. The writing team of Jason S. Wrench, Narissra M. Punyanunt-Carter, and Katherine Thweatt incorporates the latest communication theory and research to help students navigate everyday interpersonal interactions. The 14 chapters in this book cover topics typically taught in an undergraduate interpersonal communication course: family interactions, interpersonal dynamics, language, listening, nonverbal communication, and romantic relationships, as well as exploring emerging areas such as self-compassion, body positivity, friendships, and “the dark side”. The writing takes on a purposefully informal tone to engage readers. Each chapter is broken into different sections that have unique instructional outcomes, key takeaways, and exercises, and concludes with real-world case studies and sample quiz questions. Also included is an extensive glossary with over 350 definitions.

Long Description:
Interpersonal Communication: A Mindful Approach to Relationships helps readers examine their own one-on-one communicative interactions using a mindfulness lens. The writing team of Jason S. Wrench, Narissra M. Punyanunt-Carter, and Katherine Thweatt incorporates the latest communication theory and research to help students navigate everyday interpersonal interactions. The 14 chapters in this book cover topics typically taught in an undergraduate interpersonal communication course: family interactions, interpersonal dynamics, language, listening, nonverbal communication, and romantic relationships, as well as exploring emerging areas such as self-compassion, body positivity, friendships, and “the dark side”. The writing takes on a purposefully informal tone to engage readers. Each chapter is broken into different sections that have unique instructional outcomes, key takeaways, and exercises, and concludes with real-world case studies and sample quiz questions. Also included is an extensive glossary with over 350 definitions.

Word Count: 225478

ISBN: 978-1-77897-013-9

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

This course is designed to familiarize you with the major theory and research surrounding the study of small group communication and provide an opportunity to analyze and develop solutions to a community problem while working in a small group.

The goal of this resource is to support scholarly communication librarians wanting to implement accessibility measures in their open access, open education, and open data initiatives.

This assignment was used in a Public Speaking course where students learned to build a variety of public speeches. The assignment aims to enable students to make connections to experience, to reflect and self-asses their learning. In line with the integrative learning core competency, they are also encouraged to make connections between and among academic disciplines. At the same time, it gives them the opportunity to broaden the possibilities for connections in their analyses, allowing them the ability to adapt & apply learning across diverse contexts.
LaGuardia‰Ûªs Core Competencies and Communication Abilities
Main Course Learning Objectives: Students demonstrate their ability to criticize speeches Students reflect on their own strengths and weaknesses as speakers

In the quest to explore the multiple facets of intercultural communication, this book is divided into three general areas: foundations, elements, and contexts. The foundations cover the basic principles associated with communication studies and culture. The elements move beyond the basics into self, identities, verbal, and nonverbal process associated with communication and culture. Contexts explore all the different environments such as media, business, and education, in which intercultural communication occurs.

Canadian Edition (2020) Adapted from A College-to-Career Guide to Success (2019) Partially Adapted from Business Communication for Success (2015)

Short Description:
This open educational resource is designed to guide first-year college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession. Organized in three major units—Communication Fundamentals, Applied Writing, and Oral Communication—the textbook is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style of a professional email between colleagues. The textbook helps ensure that students graduate with the communication skills necessary to succeed in the modern workplace. This version was revised for Personal Support Workers

Word Count: 194888

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A Common Approach to Work-place Writing

Short Description:
This open textbook is designed to guide college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession.

Long Description:
This open textbook is designed to guide college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession. Organized in five major units— Communication Foundations, Professional Writing Processes, Routine Workplace Communication, Employment and Interpersonal Communication, and Presentations and Group Communication —this opened educational resource is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style. This textbook helps ensure that students graduate with the communication skills necessary to succeed in the modern workplace.

Word Count: 221219

ISBN: 978-1-998755-44-8

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

A Common Approach to Work-place Writing

Short Description:
This open textbook is designed to support the learning outcomes of Fanshawe College’s first-year Common Communications curriculum and is designed to guide college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession.

Long Description:
This open textbook is designed to support the learning outcomes of Fanshawe College’s first-year Common Communications curriculum and is designed to guide college students in developing the vital communication skills that will help with the real, everyday tasks of writing and speaking in their chosen profession. Organized in five major units— Communication Foundations, Professional Writing Processes, Routine Workplace Communication, Employment and Interpersonal Communication, and Presentations and Group Communication —this opened educational resource is conveniently presented in a variety of AODA-compliant formats and written in the reader-friendly style. Structured around the learning outcomes of Fanshawe’s first-year communications courses, this textbook helps ensure that students graduate with the communication skills necessary to succeed in the modern workplace.

Word Count: 221786

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

An introduction to the human communication concentration in the communications major. This course will introduce you to communication principles, common communication practices, and a selection of theories to better understand the communication transactions that you experience in your daily life.

A Mindful Approach to Relationships

Short Description:
Return to milneopentextbooks.org to download PDF and other versions of this textNewParaInterpersonal Communication: A Mindful Approach to Relationships helps readers examine their own one-on-one communicative interactions using a mindfulness lens. The writing team of Jason S. Wrench, Narissra M. Punyanunt-Carter, and Katherine Thweatt incorporates the latest communication theory and research to help students navigate everyday interpersonal interactions. The 14 chapters in this book cover topics typically taught in an undergraduate interpersonal communication course: family interactions, interpersonal dynamics, language, listening, nonverbal communication, and romantic relationships, as well as exploring emerging areas such as self-compassion, body positivity, friendships, and “the dark side”. The writing takes on a purposefully informal tone to engage readers. Each chapter is broken into different sections that have unique instructional outcomes, key takeaways, and exercises, and concludes with real-world case studies and sample quiz questions. Also included is an extensive glossary with over 350 definitions.

Long Description:
Interpersonal Communication: A Mindful Approach to Relationships helps readers examine their own one-on-one communicative interactions using a mindfulness lens. The writing team of Jason S. Wrench, Narissra M. Punyanunt-Carter, and Katherine Thweatt incorporates the latest communication theory and research to help students navigate everyday interpersonal interactions. The 14 chapters in this book cover topics typically taught in an undergraduate interpersonal communication course: family interactions, interpersonal dynamics, language, listening, nonverbal communication, and romantic relationships, as well as exploring emerging areas such as self-compassion, body positivity, friendships, and “the dark side”. The writing takes on a purposefully informal tone to engage readers. Each chapter is broken into different sections that have unique instructional outcomes, key takeaways, and exercises, and concludes with real-world case studies and sample quiz questions. Also included is an extensive glossary with over 350 definitions.

Word Count: 225461

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Short Description:
A General Education textbook for the study of visual rhetoric

Long Description:
A General Education textbook for the study of visual rhetoric

Word Count: 11447

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Short Description:
No matter your field, having professional communication skills is essential to success in today's workplace. This book covers key business communications topics that will help you in your career, including intercultural communication, team work, professional writing, audience analysis and adapting messages, document formatting, oral communication, and more.

Long Description:
No matter your field, having professional communication skills is essential to success in today’s workplace. This book covers key business communications topics that will help you in your career, including intercultural communication, team work, professional writing, audience analysis and adapting messages, document formatting, oral communication, and more.

Word Count: 58861

ISBN: 978-1-990641-89-3

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

OER in Progress - Scheduled to be Completed by August 2023

Short Description:
Keys to Communication: An Essential Guide to Communication in the Real World is adapted from a work produced by a publisher who has requested that they and the original author not receive attribution. This edition is published by the University of Montevallo Department of Communication and was adapted from the University of Minnesota Libraries Publishing edition. Edited, adapted, and additional content written by Jeff Walker.

Long Description:
Keys to Communication: An Essential Guide to Communication in the Real World is adapted from a work produced by a publisher who has requested that they and the original author not receive attribution. This edition is published by the University of Montevallo Department of Communication and was adapted from the University of Minnesota Libraries Publishing edition. Edited, adapted, and additional content written by Jeff Walker.

Word Count: 45109

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Short Description:
This is a collection of resources to complement ENGL128 Essentials of Communication, an introduction to the fundamentals of effective speaking and writing, exploring a variety of contexts in which language is used.

Word Count: 42931

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Short Description:
This open textbook brings together a variety of resources that guide college students in introductory communication courses. Communication Essentials for College focuses on fundamental academic skills, including: studying and note taking, writing and researching, using APA style citations, presenting, and working in teams. NewParaThis project is made possible with funding by the Government of Ontario and through eCampusOntario’s support of the Virtual Learning Strategy. To learn more about the Virtual Learning Strategy visit the VLS website.NewParaPublished February 28, 2022

Word Count: 171460

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Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor.

An Introduction to Speech Communication

Long Description:
This book has been adapted for students at the College of DuPage. For questions, concerns, changes, adaptations, please contact Christopher Miller at millerc@cod.edu

Word Count: 343068

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A Principled Approach to Workplace Writing

Short Description:
This open textbook supports the learning outcomes of Fanshawe College’s Advanced Professional Communications curriculum (COMM 6019). This resource is designed to guide college students in advancing their existing skills in communication by using a principled approach to business communication for managerial and leadership success in the modern workplace.

Long Description:
This open textbook supports the learning outcomes of Fanshawe College’s Advanced Professional Communications curriculum (COMM 6019). Organized in five major units— Foundational Principles of Business Messaging, The Principles of Business Style, Format, and Composition, The Principles of Social, Cultural and Employment Communication, The Principles of Report and Research Writing, and The Principles of Visual, Verbal and Group Communication—this educational resource is conveniently presented in a variety of AODA-compliant formats and written in a reader-friendly style. This textbook helps ensure that students graduate with the advanced communication skills necessary to succeed in the modern workplace from a managerial and leadership perspective.

Word Count: 277283

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Short Description:
Bringing together aspects of ethics, social and civil responsibility, advocacy and publics, this introductory textbook provides a new approach to communication theory and practice in the post truth era. In this book, students will examine fields that intersect with public interest frameworks to provide building blocks and strategies for effective communication. These include organisational listening, capacity building, partnerships and alliances, the role of social enterprises, the concepts of 'wicked problems' and 'discourse arenas', and the importance of participation and activism in generating democratic debate. The book examines social problems and interest conflicts that are faced every day - from environmental degradation to homelessness; public health to media power - and considers the positions of different publics and individuals in navigating the communication of public interest processes and outcomes.

Long Description:
‘What an amazing resource for students. The mixture of accessible and informative text, case studies, interactive activities, and more make this such an engaging read.’ Professor Kelly Fielding, University of Queensland

‘This book is an excellent resource for students, practitioners, and community organisations among others, which provides a comprehensive overview and deeper insights situating public interest communication in society.’ Assistant Professor Michele Clark, Bond University

‘Students will find Johnston and Gulliver’s book an excellent introduction to the theoretical debates around the concept of the ‘public interest’, an idea which is of central importance in ethics, democratic government, the law, and the notion of a ‘free press’.’ Dr Ian Somerville, University of Leicester

‘This is a fabulous introduction to key concepts in public interest communication. It untangles the notion of ‘publics’ and shows how theories of the public interest, the public sphere, and discourse arenas, among others, intersect with communication practice.’ Dr Skye Doherty, University of Queensland

‘This book shines a spotlight on the strategic value and purpose of communication by showing its centrality to finding solutions. While addressing action as well as theory, it goes beyond the usual tactical-level discussion to focus on the context in which communication contributes to society.’ Dr Leanne Glenny, University of South Australia

Word Count: 22869

ISBN: 978-1-74272-359-4

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Short Description:
Strategies for thinking critically and writing effectively about topics that engage practitioners in Forestry, particularly in Wood Products Processing. Planning, drafting and editing of professional-quality documents for specialists and other stakeholders. Developing oral presentation skills.

Long Description:
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum

Word Count: 4905

Included H5P activities: 4

ISBN: XXX-X-XXXXXX-XX-X

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The introduction of Business Communication for Success, the textbook used throughout this course, notes that Ň[E]ffective communication takes preparation, practice, and persistence. There are many ways to learn communication skills; the school of experience, or Ôhard knocks,Ő is one of them. But in the business environment, a ÔknockŐ (or lesson learned) may come at the expense of your credibility through a blown presentation to a client.Ó Effective communication skills are a prerequisite for succeeding in business. Communication tools and activities connect people within and beyond the organization in order to establish the businessŐs place in the corporate community and the social community, and as a result, that communication needs to be consistent, effective, and customized for the business to prosper. Business Communication for Success provides theories and practical information that represent the heart of this course, while additional resources are included to expand or pose alternatives to the approaches chosen in the textbook. You will receive maximum benefits from this course if you complete the readings first and then use the additional resources to fill in the blanks and/or reconsider the topics in the textbook.

COMM 800

Short Description:
Demonstrate an understanding of key topics and concepts, including communication networks, media management, organizational culture and climate, intercultural communication, meetings management, ethical communication, assessing communication quality, and crisis communication – and the impact of social technologies.

Long Description:
This course will examine fundamental principles and theories of organizational communication. Students will analyze the effects of communication on organizational quality; discuss specific skill sets necessary for effective internal communication; analyze methods of managing information; discuss the value and methods used to create organizational networks; and study the influence of organizational culture on organizational communication. Crisis communication, intercultural communication, and communication assessment will be introduced.

Word Count: 23757

(Note: This resource's metadata has been created automatically as part of a bulk import process by reformatting and/or combining the information that the author initially provided. As a result, there may be errors in formatting.)

Short Description:
This SAIT edition of Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor.

Long Description:
This work is produced by Southern Alberta Institute of Technology based on previously adapted material from University of Minnesota Libraries Publishing Services. This adapted edition reproduces most original text and sections of the original book with changes made to images and text to apply a greater Canadian context.

Word Count: 223152

ISBN: 978-1-55195-459-2

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Forming & Sustaining Teams

Short Description:
Small Group Communication: Forming & Sustaining Teams is an interdisciplinary textbook focused on communication in groups and teams. This textbook aims to provide students with theories, concepts, and skills they can put into practice to form and sustain successful groups across a variety of contexts.

Word Count: 67335

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Interpersonal Communication: Context and Connection provides an engaging overview of interpersonal communication grounded in theory, research, and practical application, with an eye to the lived experience of college students. The first three chapters provide the foundation of interpersonal communication with an examination of the theoretical and conceptual background of communication, self, and perception. The next section of the book examines unique features of messaging, with an exploration of listening, verbal, and nonverbal communication. Chapters seven, eight, and nine explore dynamic factors that shape interpersonal relationships, including emotions, climate, and conflict. The final chapters of the book delve into communication in context through building and maintaining relationships, the dark side of communication, and workplace relationships.

The text introduces some of the key concepts in intercultural communication as traditionally presented in (North American) courses and textbooks, namely the study of differences between cultures, as represented in the works and theories of Edward Hall and Geert Hofstede. Common to these approaches is the prominence of context, leading to a view of human interactions as dynamic and changeable, given the complexity of language and culture, as human agents interact with their environments.

First Edition

Short Description:
In this resource, readers will learn about key topics related to professional communication using a psychological lens. Readers will have the opportunity to examine how communication and workplace behaviours are influenced by individual differences in emotion motivation, learning, memory, decision-making behaviour, and personality as they relate to communication and interpersonal relationships in the Canadian workplace.

Long Description:
In this Open Educational Resource (OER), readers will learn about key topics related to professional communication using a psychological lens. Readers will have the opportunity to examine how communication and workplace behaviours are influenced by individual differences in emotion motivation, learning, memory, decision-making behaviour, and personality.

In the second half of the book, we explore how these individual differences impact our interactions with others in groups and how we lead. The final chapter of the book looks outward to society and discusses ethics from the perspective of individuals and organizations.

This resource also contains case studies that will allow readers to hone their critical thinking skills and apply theory to real-world scenarios. In addition, readers will have the opportunity to reflect on their own knowledge, skills, and abilities using self-assessments for each chapter.

Word Count: 140149

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Short Description:
Building Relationships With Business Communication combines some of the best available open access content for introductory courses in business communication and supplements this content with new material on personal and social identity; rhetorical listening; inclusive language; storytelling; and territorial Land Acknowledgements. The textbook is focused on a Canadian audience of first-year Commerce students. H5P interactive content, the infusion of real world examples, and an engaging layout make this textbook highly readable for this audience. INSTRUCTORS: If you adopt Building Relationships with Business Communication in part or in whole, as a core or supplemental resource, please report your adoption to https://forms.office.com/r/MDgAuHisSP. Thank you!

Long Description:
Building Relationships With Business Communication is aimed at first-year students of Commerce. The book presents material from Business Communication for Success [Author removed at request of original publisher]; Web Literacy for Student Fact-Checkers by Mike Caulfield; Business Presentation Skills by Lucinda Atwood and Christian Westin; Professional Communications by Jordan Smith, Melissa Ashman, eCampusOntario, Brian Dunphy, Andrew Stracuzzi; and APA Style Citation Tutorial by Sarah Adams and Debbie Feisst. This material is supplemented with new material on personal and social identity; rhetorical listening; inclusive language; storytelling; and territorial Land Acknowledgments. The principles of justice, equity, diversity, and inclusion are woven throughout the textbook. Interactive H5P content enhances the student experience.

Part I includes chapters on developing business relationships. The first two chapters explain the importance of effective business communication and the responsibilities the students will have as business communicators. Next, students consider the ways in which the communication context, the purpose of the message, the audience for the communication, and the channel of communication impact their writing or presenting strategy. The final chapter of Part 1 considers the importance of inclusive language in developing and maintaining business relationships.

Part 2 presents tools for effective communication and primarily focuses on rhetoric. Rhetorical listening and visual rhetoric are often overlooked elements of persuasion. These strategies are discussed as well as the classical rhetorical strategies of logos, ethos, and pathos.

Part 3 focuses on preparing and delivering business presentations. This section addresses speech anxiety, ways to alleviate this anxiety through clear presentation structures, and the importance of storytelling in engaging an audience.

Part 4 concerns written forms of communication including email, memos, letters, and reports. Techniques to develop and maintain a positive audience relationship are addressed throughout. An additional resource on APA Style referencing is provided in Part 5.

INSTRUCTORS: If you adopt Building Relationships with Business Communication in part or in whole, as a core or supplemental resource, please report your adoption to https://forms.office.com/r/MDgAuHisSP. Thank you!

Word Count: 72357

ISBN: 978-1-7781696-5-6

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

These resources will prepare culturally and linguistically diverse students for academic study in situations involving intercultural communication.

Media Studies 101 is the open educational resource for media studies studies in New Zealand, Australia, and Pacifica. We have constructed this text so it can be read in a number of ways. You may wish to follow the structured order of 'chapters' like you would in a traditional printed textbook. Each section builds on and refers back to previous sections to build up your knowledge and skills. Alternatively, you may want to go straight to the section you are interested in -- links will help guide you back to definitions and key ideas if you need to refresh your knowledge or understand a new concept.