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BUS 202: Professional Customer Service
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CC BY
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Provides student with knowledge of customer service and the fundamental abilities and strategies leading to successful customer service in any type of organization.

Subject:
Business and Communication
Material Type:
Full Course
Author:
Charlene Klingel
Date Added:
12/04/2023
BUSI 1215 Organizational Behavior I
Conditional Remix & Share Permitted
CC BY-NC-SA
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Short Description:
Organizational Behavior bridges the gap between theory and practice with a distinct ”experiential“ approach. NewPara https://doi.org/10.24926/8668.1501 ISBN: 978-1-946135-15-5

Long Description:
Organizational Behavior is adapted from a work produced and distributed under a Creative Commons license (CC BY-NC-SA) in 2010 by a publisher who has requested that they and the original author not receive attribution. This adapted edition is produced by the University of Minnesota Libraries Publishing through the eLearning Support Initiative.

Organizational Behavior bridges the gap between theory and practice with a distinct ”experiential“ approach.

On average, a worker in the USA will change jobs 10 times in 20 years. In order to succeed in this type of career situation, individuals need to be armed with the tools necessary to be life-long learners. To that end, this book is not be about giving students all the answers to every situation they may encounter when they start their first job or as they continue up the career ladder. Instead, this book gives students the vocabulary, framework, and critical thinking skills necessary to diagnose situations, ask tough questions, evaluate the answers received, and to act in an effective and ethical manner regardless of situational characteristics.

Often, students taking OB either do not understand how important knowledge of OB can be to their professional careers, or they DO understand and they want to put that knowledge into practice. Organizational Behavior takes a more experiential angle to the material to meet both of those needs. The experiential approach can be incorporated in the classroom primarily through the ”OB Toolbox.“ This feature brings life to the concepts and allows students to not only see how the OB theories unfold, but to practice them, as well.

Word Count: 208280

ISBN: 978-1-946135-15-5

(Note: This resource's metadata has been created automatically as part of a bulk import process by reformatting and/or combining the information that the author initially provided. As a result, there may be errors in formatting.)

Subject:
Business and Communication
Material Type:
Textbook
Provider:
University of Minnesota
Date Added:
01/04/2017
Back to School Speed Dating, Advanced Low, ASL 301, Lab 01
Conditional Remix & Share Permitted
CC BY-NC
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In this activity, students will have the opportunity to get to know each other and their lab assistant by sharing summer experiences in a casual setting. Students will share their preferences and express reasons for their preferences as well. Students will also practice describing vacations.

Subject:
Business and Communication
Communication
Material Type:
Activity/Lab
Date Added:
09/19/2018
Bankruptcy: When All Else Fails
Read the Fine Print
Educational Use
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Many people find themselves in financial trouble, but it is good to know there are options available should you need serious financial help. The April 2018 bonus edition of Page One Economics: Focus on Finance discusses earning income, budgeting, late payments, and collections. It introduces the basics of legal protection offered in the form of bankruptcy and describes some potential consequences of filing a bankruptcy case.

Subject:
Business and Communication
Economics
Finance
Social Science
Material Type:
Lesson
Reading
Provider:
Federal Reserve Bank of St. Louis
Provider Set:
Page One Economics
Author:
Kris Bertelsen
Date Added:
09/11/2019
Basic Monte Carlo Simulation for Beginning Econometrics
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CC BY-NC-SA
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Beginning econometrics students often have an uneven preparation in statistics. The simulation gives students a clearer understanding of the behavior of OLS estimators.

Subject:
Business and Communication
Economics
Social Science
Material Type:
Activity/Lab
Simulation
Teaching/Learning Strategy
Provider:
Science Education Resource Center (SERC) at Carleton College
Provider Set:
Teaching and Learning Economics (SERC)
Author:
Betty J. Blecha
Date Added:
08/28/2012
Be Credible
Conditional Remix & Share Permitted
CC BY-NC
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Information Literacy for Journalism, Public Relations, Advertising and Marketing Students

Short Description:
This book teaches college-level journalism and strategic communication students to become information experts. If you use or adapt this book in your classroom please let us know, and tell us about your experience.

Word Count: 94398

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Subject:
Applied Science
Business and Communication
Communication
Information Science
Journalism
Material Type:
Textbook
Provider:
Unversity of Kansas
Author:
Karna Younger
Peter Bobkowski
Date Added:
08/20/2018
Becoming a Fashion Jewelry Entrepreneur: Trends, Design, and Budgeting
Unrestricted Use
CC BY
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In this lesson, learners will use creativity as they think about future business decisions and activities, including creating a budget and calculating the price points of different jewelry pieces. Targeted skills for this lesson include career, life, entrepreneurship, and employability. The learners will describe five modern trends of fashion jewelry in the region, country and worldwide, calculate the price point, and design an original piece of jewelry. This lesson was designed for one, sixty-minute, class period but can be adjusted. The learners in this lesson are presumed to be young women or men, ages 15-18, in a secondary classroom. The lesson can be a part of math, art, or business courses. Significantly, the author licensed this lesson to be reused and modified to meet the needs of any users.

Subject:
Arts and Humanities
Business and Communication
Mathematics
Material Type:
Activity/Lab
Homework/Assignment
Lecture Notes
Lesson
Lesson Plan
Date Added:
04/02/2019
Becoming an Open Author!
Unrestricted Use
CC BY
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A reference for writing and self-publishing an open textbook

Word Count: 5735

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Subject:
Business and Communication
Communication
Composition and Rhetoric
Education
English Language Arts
Material Type:
Textbook
Provider:
Claremont Colleges
Date Added:
10/20/2021
Been There, Done That: The Business Student’s Guide to Rhetorical Analysis & Discourse Communities
Conditional Remix & Share Permitted
CC BY-NC-SA
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Short Description:
This book was developed by one section of the University of Baltimore spring 2020 Composition and Research (WRIT 300) course for Merrick School of Business (MSB) students. This book is designed to take business students beyond the standard requirements for the class. In addition to exploring rhetorical analysis of discourse community genres, the students developed essays to guide future learners through the development of specific genres used in business-related discourse communities. The hard work and enduring patience of the spring 2020 students has culminated in this publication, "Been There, Done That: The Business Student’s Guide to Rhetorical Analysis & Discourse Communities." The book includes guidance for future WRIT 300 MSB students a guide to success – from a college student’s point of view.

Word Count: 8354

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Subject:
Business and Communication
Communication
Material Type:
Textbook
Provider:
Lifestyle Publishing
Author:
Harvey Sky
Kristin Conlin
Nett Smith
Tracy Worley
Date Added:
05/24/2020
Beginning Excel
Unrestricted Use
CC BY
Rating
0.0 stars

Short Description:
This textbook was written for a community college introductory course in spreadsheets utilizing Microsoft Excel. While the figures shown utilize Excel 2016, the textbook was written to be applicable to other versions of Excel as well. The book introduces new users to the basics of spreadsheets and is appropriate for students in any major who have not used Excel before.

Long Description:
This Beginning Excel textbook is intended for use in a one-term introductory spreadsheet course for all majors taught at two-year colleges. The basics of Excel, as they apply to the professional workplace, are introduced, including spreadsheet design, data entry, formulas, functions, charts, tables, and multi-sheet use.

Contact Diane Shingledecker (dshingle@pcc.edu) for inquiries about accompanying online quizzes, tests, What’s Wrong with this Spreadsheet critical thinking exercises, midterm, and final projects that currently reside in a Desire2Learn online course shell.

Word Count: 62914

ISBN: 978-1-990641-72-5

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Subject:
Applied Science
Business and Communication
Computer Science
Finance
Material Type:
Textbook
Provider:
NSCC
Date Added:
01/01/2022
Beginning Excel, First Edition
Unrestricted Use
CC BY
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0.0 stars

Second Edition: https://openoregon.pressbooks.pub/beginningexcel19/

Short Description:
This is the first edition of a textbook written for a community college introductory course in spreadsheets utilizing Microsoft Excel; second edition available: https://openoregon.pressbooks.pub/beginningexcel19/. While the figures shown utilize Excel 2016, the textbook was written to be applicable to other versions of Excel as well. The book introduces new users to the basics of spreadsheets and is appropriate for students in any major who have not used Excel before. Order a print copy: http://www.lulu.com/shop/noreen-brown-and-barbara-lave-and-julie-romey-and-mary-schatz/beginning-excel/paperback/product-23853995.html

Long Description:
Second edition available: https://openoregon.pressbooks.pub/beginningexcel19/

This Beginning Excel textbook is intended for use in a one-term introductory spreadsheet course for all majors taught at two-year colleges. The basics of Excel, as they apply to the professional workplace, are introduced, including spreadsheet design, data entry, formulas, functions, charts, tables, and multi-sheet use.

Order a print copy: http://www.lulu.com/shop/noreen-brown-and-barbara-lave-and-julie-romey-and-mary-schatz/beginning-excel/paperback/product-23853995.html

Word Count: 62914

ISBN: 978-1-63635-034-9

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Subject:
Applied Science
Business and Communication
Computer Science
Finance
Material Type:
Textbook
Provider:
Open Oregon Educational Resources
Author:
Barbara Lave
Diane Shingledecker
Julie Romey
Mary Schatz
Noreen Brown
Date Added:
06/20/2017
Beginning to Intermediate Excel
Unrestricted Use
CC BY
Rating
0.0 stars

Short Description:
This textbook was written for a community college introductory course in spreadsheets utilizing Microsoft Excel. While the figures shown utilize Excel 2019, the textbook was written to be applicable to other versions of Excel as well. The book introduces new users to the basics of spreadsheets and is appropriate for students in any major who have not used Excel before. This textbook includes instructions for Excel for Mac also.

Long Description:
This Beginning Excel textbook is intended for use in a one-term introductory spreadsheet course for all majors taught at two-year colleges. The basics of Excel, as they apply to the professional workplace, are introduced, including spreadsheet design, data entry, formulas, functions, charts, tables, and multi-sheet use. This textbook includes instructions for Excel for Mac also.

This work is licensed under the Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/.

Word Count: 67588

(Note: This resource's metadata has been created automatically by reformatting and/or combining the information that the author initially provided as part of a bulk import process.)

Subject:
Business and Communication
Career and Technical Education
Material Type:
Textbook
Provider:
Open Oregon Educational Resources
Author:
Art Schneider
Barbara Lave
Diane Shingledecker
Hallie Puncochar
Julie Romey
Mary Schatz
Noreen Brown
jevans10spsccedu
Date Added:
05/18/2021
Ben Franklin: Highlighting the Printer
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Educational Use
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Students will learn that money is an invention. They will read and analyze an essay focusing primarily on one aspect of Ben Franklin's life his work as a printer and how he was an inventor and entrepreneur who also promoted the use of currency in the United States. Students will cite specific textual evidence regarding problems and solutions and will answer questions and complete a timeline. By using evidence and information gleaned from text, students will write a fictitious social media post defending the selection of Ben Franklin's portrait for the $100 note.

Subject:
Business and Communication
Economics
Finance
History
Social Science
U.S. History
Material Type:
Lesson
Lesson Plan
Reading
Provider:
Federal Reserve Bank of St. Louis
Provider Set:
Economic Lowdown Lessons
Date Added:
09/11/2019
Beneficial Marketing Tips To Grow Your Home Loan Services
Unrestricted Use
CC BY
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0.0 stars

Since 1992, Summit Mortgage has operated under the philosophy of putting people first. Although the company has grown into a premier national lender, the promise the Carter’s made to their customers on day one still exists. As CEO Robert Carter puts it, “Our job is to help people get the best home loan possible, at a competitive price, while taking care of them as if they were a member of our own family.” This simple yet vital core value isn’t limited to customers only. Helping people is a part of our family culture that extends to our employees and our communities. Excitement about helping customers is something Summit looks for in all of our employees, a quality that is often returned by owners that take great pride in seeing their employees succeed both personally and professionally.Today, Summit Mortgage still operates as a privately-owned, direct seller to agencies as well as a correspondent to multiple investors. We’re proud to offer our customers the advantages and tools of a large, financially secure lender, with the agility and small company feel that allows us to continue creating exceptional experiences for our customers and employees.

Subject:
Business and Communication
Material Type:
Activity/Lab
Date Added:
07/12/2018
Beyond Inflation Numbers: Shrinkflation and Skimpflation
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Educational Use
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Inflation numbers are important economic indicators. But thinking beyond the numbers reveals a deeper reality. For example, how do businesses respond to inflation? Some resort to shrinkflation and skimpflation. Learn about these practices and their effects on consumers in the December 2022 issue of Page One Economics®: Focus on Finance.

Subject:
Business and Communication
Economics
Finance
Social Science
Material Type:
Lesson
Reading
Provider:
Federal Reserve Bank of St. Louis
Provider Set:
Page One Economics
Author:
Jeannette Bennett
Date Added:
12/01/2022
Beyond Lean: Simulation in Practice, Second Edition
Conditional Remix & Share Permitted
CC BY-NC-SA
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0.0 stars

Lean thinking, as well as associated processes and tools, have involved into a ubiquitous perspective for improving systems particularly in the manufacturing arena. With application experience has come an understanding of the boundaries of lean capabilities and the benefits of getting beyond these boundaries to further improve performance. Discrete event simulation is recognized as one beyond-the-boundaries of lean technique. Thus, the fundamental goal of this text is to show how discrete event simulation can be used in addition to lean thinking to achieve greater benefits in system improvement than with lean alone. Realizing this goal requires learning the problems that simulation solves as well as the methods required to solve them. The problems that simulation solves are captured in a collection of case studies. These studies serve as metaphors for industrial problems that are commonly addressed using lean and simulation.

Subject:
Business and Communication
Management
Material Type:
Textbook
Provider:
Grand Valley State University
Author:
Charles Standridge
Date Added:
01/01/2013
Beyond the Hype: An Introduction to Crypto Assets
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Educational Use
Rating
0.0 stars

Crypto assets have increasingly occupied news headlines and the minds of many consumers. While initially introduced as a payment system, crypto assets are seen by many as an enticing investment opportunity. This issue of Page One Economics® introduces crypto assets, blockchain technology, and the emerging crypto universe.

Subject:
Business and Communication
Economics
Finance
Social Science
Material Type:
Lesson
Reading
Provider:
Federal Reserve Bank of St. Louis
Provider Set:
Page One Economics
Author:
Megan Cruz
Date Added:
10/01/2022