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Management of Services: Concepts, Design, and Delivery, Fall 2010
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Management of Services: Concepts, Design, and Delivery explores the use of operations ...

Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.

Subject:
Business and Communication
Material Type:
Activities and Labs
Case Study
Homework and Assignments
Readings
Syllabi
Provider:
M.I.T.
Provider Set:
M.I.T. OpenCourseWare
Author:
Fine, Charles H.