Decision-Making often refers to a multi-stage process that starts with some form of introspection or reflection about a situation in which a person or group of people find themselves. These ruminations usually lead to series of questions that need to be answered, or to a set of data that needs to be collected and analyzed, or to some calculations that need to be performed before someone can be in a position to make informed decisions and take appropriate actions.

In this document, we provide some simple examples of Quantitative Models, which are often found in a decision-making situation. We focus on the use of algebraic equations, probability models, the “Payoff Table” and “Decision Tree” models, to represent situations involving a sequence one or more of decisions over time. Concepts are illustrated with a large set of examples that can be presented during classroom instruction and can be practiced by the students, either individually or in groups, through homework or lab exercises.

Second Edition

Short Description:
This textbook is based on materials sourced from different practitioners from the world of research design, data collection, analysis, and interpretation. The author and her collaborators have also added materials to supplement the available literature.

Long Description:
Increasingly, the concept of marketing research is being replaced with the term ‘customer or consumer insights’. As decision-makers are bombarded with data, it is important to have an Insights Team or Department which can sift through it all and identify those nuggets of information that can meaningfully explain human behaviour. Such insights must translate into an informed business strategy for success. This book has been curated to ensure that the practice of data collection, analysis, and interpretation is presented from an industry perspective.

Word Count: 42069

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Adapted Edition

Short Description:
Mastering Strategic Management is designed to enhance student engagement in innovative ways.

Long Description:
Teaching strategic management classes can be a very difficult challenge for professors. In most business schools, strategic management is a “capstone” course that requires students to draw on insights from various functional courses they have completed (such as marketing, finance, and accounting) to understand how top executives make the strategic decisions that drive whether organizations succeed or fail. Many students have very little experience with major organizational choices. This undermines many students’ engagement in the course.

Our book is designed to enhance student engagement. A good product in any industry matches what customers want and need, and the textbook industry is no exception. It is well documented that many of today’s students are visual learners.

Word Count: 117043

ISBN: 978-1-998755-87-5

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NSCC Edition

Short Description:
This book guides readers through important aspects of Global Value Chain and explains logistics cycle in detail, as well as other relevant and recent concepts to enhance readers' knowledge about International Business, International Trade, Logistics and Supply Chain Management and Global Value Chain.

Long Description:
Welcome to Global Value Chain Digital Text Open Educational Resource (OER). This book guides readers through important aspects of Global Value Chain and explains logistics cycle in detail. By reading this book, learners will learn more about Distribution Logistics, Procurement, Sourcing and Outsourcing, Transportation, Inventory Management, Material Handling, Warehousing, Incoterm Rules, Trade Facilitation and Promotion, Vulnerability in global value chains, Sustainable value chains, Reverse Logistics, Role of ICT in value chain and Humanitarian Logistics. This is not a comprehensive list, there are other relevant and recent concepts included in the book to enhance readers’ knowledge about International Business, International Trade, Logistics and Supply Chain Management and Global Value Chain.

Word Count: 70971

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Word Count: 2141

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Short Description:
The word workaround has entered general English usage to refer to a makeshift method of overcoming or bypassing a problem, an example being the events that took place after an explosion on the Apollo 13 spacecraft in 1970. Until recently, the concept was limited primarily to technical contexts. This book explores the origins of workarounds, the challenges of identifying and managing them, and the potential benefits and risks involved. It discusses the use of workarounds in different settings and also takes a look at future challenges.

Word Count: 47179

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Short Description:
Leadership in Office Administration is a comprehensive, online, open education resource available for students, educators, and administrators who would like to learn more about leadership and management within organizations.

Long Description:
Leadership in Office Administration is a comprehensive, online, open education resource available for students, educators, and administrators who would like to learn more about leadership and management within organizations. From a classical to contemporary understanding of leadership and management, to learning principals and ethical implications, to teamwork and building a cohesive nature through diversity. Leadership in Office Administration will provide a concise framework to allow reflection on these imperative topics.

Word Count: 59108

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Politics and Path Dependency in South Africa’s Municipal Electricity Sector

Long Description:
The electricity supply crisis that gripped South Africa in 2007 impacted heavily on economic productivity, political stability, and every citizen.

To date, all attempts to understand how the country’s Electricity Supply Industry (ESI) has evolved focus narrowly on Eskom. This approach has become increasingly limited over the last 15 years as the national utility continues to spiral deeper into operational failure. Yet, commentators and analysts have paid little attention to Municipal Electricity Undertakings (MEUs) – the utilities responsible for distributing electricity at municipal level – which started operating two decades before Eskom was formed in 1923.

Through a detailed historical account, Running to Stand Still shows how MEUs have contributed to the country’s broader ESI. The book disentangles the complex linkages that have developed between Eskom, MEUs, and the three spheres of government. In doing so, it examines two fundamental but diametrically opposed government objectives. First, the ideal of having financially self-sufficient municipalities that in reality are over-burdened and have to rely heavily on revenue from electricity distribution to cross-subsidise their operations. And second, to have a national utility that generates electricity at the lowest cost to provide the country’s energy-intensive economy with a competitive advantage.

These path-dependent practices have endured for more than a century and have cemented institutional lock-in that blocks much-needed sectoral reform. This is aptly demonstrated through the case study of the country’s most powerful financial centre and largest MEU, Johannesburg, which is currently in a state of crisis.

Word Count: 71381

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Principles and foundations for the digital era

Short Description:
The book goes beyond the surface to explain why AECO digitization matters with respect to information. It presents information in the framework of representation, introduces a semantic typology of data and connects process to information management, towards a coherent and transparent theory of building information for the digital era.

Long Description:
Digitization in AECO is in a transitional phase. On one hand, technologies like BIM finally introduce symbolic representation and, on the other, there is an unhealthy and unproductive attachment to outdated, analogue practices and documents. The book goes beyond the surface to explain why digitization matters with respect to information. It presents information in the framework of representation, introduces a semantic typology of data and connects process to information management, towards a coherent and transparent theory of building information for the digital era.

Word Count: 56989

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Short Description:
This open textbook was designed for students studying business or marketing at an undergraduate level. It draws on the fields of marketing, business, communications, media studies, psychology, sociology, and anthropology. The book invites readers to examine the internal forces that shape consumer decision making, such as perceptions, motivations, personality, and attitudes as well as the external ones, such as social and situational influences, culture, and subcultures. This text centres the lived experiences of today’s consumers, specifically, undergraduate students. The author has also made efforts to decentre whiteness and dominant culture perspectives wherever possible to ensure a broader and more accurate representation of diverse consumers. This OER contains content created by students from Kwantlen Polytechnic University and is best used alongside the Ancillary Resource Guide that contains several essays, case studies, assignments, and project outlines, and an accompanying multiple choice test bank.

Word Count: 106723

ISBN: 978-1-77420-116-9

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Word Count: 7483

ISBN: 978-1-989864-40-1

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Short Description:
CLEJHE is an open-access, double-blind peer-reviewed journal of case studies intended to aid in the preparation of leaders at all levels of higher education.

Long Description:
Cases on Leadership for Equity and Justice in Higher Education (CLEJHE) is an open-access, open education resource journal that publishes peer-reviewed cases for use by leadership preparation programs and those involved in developing leaders for post-secondary institutions. Through an equity lens, the journal strives to publish timely and highly relevant cases that involve and address significant puzzles of practice facing leaders at all levels in higher education. Cases provide narratives, exhibits, and teaching notes that seek to inform and offer suggestions to enhance the practice of the learners and leaders within our community of practice.

CLEJHE is a collaborative project at the University of Colorado Denver involving ThinqStudio and the School of Education and Human Development programs for Leadership for Educational Equity in Higher Education and Learning, Design, and Technology (LDT). The journal editors are doctoral students from the Leadership for Educational Equity in Higher Education program.

Word Count: 22241

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Word Count: 131573

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Short Description:
The OER Starter Kit for Program Managers was created to bring attention to the work that is involved in building and managing an OER program, from learning about open educational practices and soliciting team members to collecting and reporting data on your program’s outcomes. Regardless of your program's scope and your own experience with OER, we hope that the Starter Kit for Program Managers will have some tips to help you along your way. Join the community of practice!

Long Description:
The OER Starter Kit for Program Managers was created to bring attention to the work that is involved in building and managing an OER program, from learning about open educational practices and soliciting team members to collecting and reporting data on your program’s outcomes. Regardless of your program’s scope and your own experience with OER, we hope that the Starter Kit for Program Managers will have some tips to help you along your way.

The OER Starter Kit for Program Managers contains seven parts: A Quick Guide to Open Education Building an OER Program Program Management Training and Professional Development Supporting OER Adoption Supporting Open Textbook Creation Collecting and Reporting Data

Visit the project homepage to join the community of practice!

Word Count: 107835

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Essential Skills for Business Leaders

Short Description:
This resource provides business leaders with the tools and knowledge needed to effectively enable digital accessibility in an organization through cultural change, raising awareness of its importance, and equipping employees with the specific tools and knowledge they need to address digital accessibility as part of their everyday work.

Long Description:
This resource provides business leaders with the tools and knowledge needed to effectively enable digital accessibility in an organization through cultural change, raising awareness of its importance, and equipping employees with the specific tools and knowledge they need to address digital accessibility as part of their everyday work.

Word Count: 36749

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Photography can do something that text on its own often cannot – draw the learner in and evoke curiosity about deeper meaning. When connected to storytelling, photographs can release an emotional response, which educators can harness to help students remember content. I whole-heartedly believe images created through the means of photography can be useful for teaching concepts in psychology or management fields that are new to students or tend to be difficult for them to grasp. Furthermore, photos may be especially helpful to demonstrate the meaning and subjective nature of individuals’ experiences as related to these fields due to the emotions they often evoke.

I hope this collection of photographs will serve as a teaching aid for educators and source of learning for students. I thoroughly enjoyed taking all the photos, editing them, writing compelling stories for each, and designing the book. I particularly believe that visual arts such as photography can help students of varying abilities, prior experiences, and backgrounds learn psychological content a bit more easily than traditional text-heavy books and therefore it was a worthwhile endeavor. I expect the book to push students to explore how various fields can meaningfully be integrated to understand the world around us. This book is an example of how visual arts and the sciences can be paired together to break down some of the illusory silos students often perceive between disciplines. As we go about our days, we understand our experiences in numerous ways including what we notice around us beyond written word. Our environment can illuminate understanding if we let it. Let’s help our students do this purposefully through photography.

NOTE: The images in this text are extremely high-quality. As a result, it may take some time to download and open the file.

Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric but they fall short in connecting this concept throughout all functional areas of the business. While it is important to offer superb customer service, being customer centric is far more than that. It's about mapping the customer journey to discover customer needs and wants, what's working and what is not, then taking action to improve the customer experience. Customer loyalty is built through providing exceptional customer experiences. This in turn increases revenues through positive company image, referrals, and increased customer lifetime value. Most organizations today realize that they must focus on the customer to remain competitive.

Text for MGMT805 in MS for Management at Granite State College, NH (USA)

Word Count: 142945

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Short Description:
This is an instructor guide for a seminar course, Business Agreements, which is offered to senior undergraduate business, MBA, and law students at the University of Windsor and combines senior students from both faculties for interdisciplinary study. Course design aims to promote learner engagement in experiential learning. Students engage with course content by analyzing real-world business contracts to produce short written submissions before class thereby preparing students for in-class discussions.This textbook was authored by Werner H. Keller and Nobuko Fujita (University of Windsor) and licensed under an Ontario Commons License (Version 1.0)

Long Description:
This is an instructor guide for a seminar course, Business Agreements, which is offered to senior undergraduate business, MBA, and law students at the University of Windsor and combines senior students from both faculties for interdisciplinary study. Course design aims to promote learner engagement in experiential learning. Students engage with course content by analyzing real-world business contracts to produce short written submissions before class thereby preparing students for in-class discussions.

This instructor guide is intended to support the wider use and reuse of the course content by educators in business, law, and related disciplines. Business agreements are case studies which create memorable, thought-provoking examples to help students develop skills and knowledge of the structure and content of typical business contracts. The instructor’s teaching philosophy focuses on lifelong learning and skill development. Thus, the course is designed to enable learners to meet the needs of a rapidly evolving labour market through experiential learning opportunities for upskilling and reskilling learners’ “literacy” with business agreements.

Word Count: 9476

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A Practical Introduction for Human Resource Professionals

Short Description:
Two skills sets, Human Resources and Project Management have never been as essential to the world of work than in today’s workforce. This Strategic Project Management for Human Resources text is designed to learn about Project Management from a Human Resources perspective. It describes the Project Management and Human Resources processes and applications, and the role the Project Manager and team in implementing these processes. The text is designed to help students understand and apply the knowledge and skills learned about projects and people.

Long Description:
Two skills sets, Human Resources and Project Management have never been as essential to the world of work than in today’s workforce. This Strategic Project Management for Human Resources text is designed to learn about Project Management from a Human Resources perspective. It describes the Project Management and Human Resources processes and applications, and the role the Project Manager and team in implementing these processes. The text is designed to help students understand and apply the knowledge and skills learned about projects and people.

Word Count: 90977

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