Patient Communication Skills, 2009

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Author:

Marilyn Guenther, M.S., Mark Fitzgerald, D.D.S., M.S.

Subject:

Science and Technology, Social Sciences

Institution Name:

University of Michigan

Collection:

Open.Michigan

Grade Level:

Post-secondary

Abstract:

The materials on this page represent a curriculum for teaching effective patient communication to dentistry students. These techniques could be useful for other healthcare providers, as well: medical students, nursing students, public health providers, and in-practice health care providers. There are two main types of resources: performance keys and videos.
Performance Keys are text documents that articulate key patient interaction skills, and give examples of more and less effective techniques. The keys can function as rubrics for model interactions. Some suggestions for using performance keys include:
· Have students watch videos of staged interactions between a professional and a standardized patient (actor), then evaluate the video according to the performance key
· Videotape students interacting with a standardized patient, then have them evaluate their own performance according to the performance keys
· Faculty can use the performance keys as rubrics for assessing students' interaction with real or standardized patients
The Videos on this page are staged interactions between a faculty member and a standardized patient. There are two versions of each interaction given - one that follows the performance keys, and one that does not. The differences in patient responsiveness, patient-provider rapport, and the resulting treatment plan are dramatic. You might use the videos in a number of ways:
· Play the videos in class as a demonstration in support of your lecture
· Use the videos as the basis for class discussion - not telling students beforehand which is the "good" and "bad" version of the interaction
· Have students use the performance keys to "grade" the practitioners in the videos
· Have students watch the videos and lists of "do's" and "don'ts" for interacting with patients

Languages:

English

Material Type:

Activities and Labs, Full Course, Readings, Video Lectures

Media Format:

Text/HTML, Downloadable docs, Video

Conditions of Use:

Creative Commons Attribution 3.0