Listening: The heart of interpersonal communication at home and at work
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| Type: | Course Related Materials |
| Grade Level: | Post-secondary |
Author: Dennis Rivers
Subject: Social Sciences
Institution Name:
Connexions
Collection Name: Connexions
Abstract: CHALLENGE ONE is to listen first and acknowledge what you hear, even if you don't agree with it, before expressing your experience or point of view. In order to get more of your conversation partner's attention in tense situations, pay attention first: listen and give a brief restatement of what you have heard (especially feelings) before you express your own needs or position. Acknowledging another person's thoughts and feelings does not have to mean that you approve of or agree with that person's actions or way of experiencing, or that you will do whatever someone asks. Additional readings shown.
Details
Course Type: Learning Module
Material Types: Readings, Syllabi
Media Formats: Text/HTML
Language: English
Additional Information
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Regional Relevance: All
