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Listening: The heart of interpersonal communication at home and at work

No Strings Attached
Author:
Subject:
Social Sciences
Institution Name:
Connexions
Collection:
Connexions
Grade Level:
Post-secondary
Abstract:

CHALLENGE ONE is to listen first and acknowledge what you hear, even if you don't agree with it, before expressing your experience or point of view. In order to get more of your conversation partner's attention in tense situations, pay attention first: listen and give a brief restatement of what you have heard (especially feelings) before you express your own needs or position. Acknowledging another person's thoughts and feelings does not have to mean that you approve of or agree with that person's actions or way of experiencing, or that you will do whatever someone asks. Additional readings shown.

Course Type:
Learning Module
Languages:
English
Material Type:
Readings, Syllabi
Media Format:
Text/HTML
Conditions of Use:
Creative Commons Attribution 2.0
Creative Commons Attribution 2.0

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