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(Complete Item Description)
- Abstract:
" This class explores interaction with mobile computing systems and telephones by voice, including speech synthesis, recognition, digital recording, and browsing recorded speech. Emphasis on human interface design issues and interaction techniques appropriate for cognitive requirements of speech. Topics include human speech production and perception, speech recognition and text-to-speech algorithms, telephone networks, and spatial and time-compressed listening. Extensive reading from current research literature."
- Subject:
- Humanities
- Grade Level:
- Post-secondary
- Collection:
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MIT OpenCourseWare
No Strings Attached
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(Complete Item Description)
- Abstract:
This module starts first by defining Call Centres, then looks at the technology behind call centres, management of call centres, forecasting in call centres, and performance of call centres.
- Subject:
- Science and Technology
- Grade Level:
- Post-secondary
- Collection:
-
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