Listening: The heart of interpersonal communication at home and at work

Abstract:

CHALLENGE ONE is to listen first and acknowledge what you hear, even if you don't agree with it, before expressing your experience or point of view. In order to get more of your conversation partner's attention in tense situations, pay attention first: listen and give a brief restatement of what you have heard (especially feelings) before you express your own needs or position. Acknowledging another person's thoughts and feelings does not have to mean that you approve of or agree with that person's actions or way of experiencing, or that you will do whatever someone asks. Additional readings shown.

Subject:

Social Sciences

Grade Level:

Post-secondary

Collection:

Connexions